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VA Mama

FAQs

FAQs

What is your Privacy Policy?
This Privacy Policy, effective as of November 1, 2023, outlines our practices regarding the collection, use, disclosure, and protection of personal information when you access our website or utilize our virtual assistant staffing services. 

When you register on our platform or engage with our services, we may collect personal information such as names, contact details, and other pertinent details. Additionally, we automatically gather usage data, including IP addresses, browser type, device information, and pages visited. 

The information collected is used to provide our virtual assistant staffing services, facilitating the matching of clients with suitable assistants and enabling effective communication. 

We may share this information with third-party partners, such as payment processors and background check services, to support our services. While we implement reasonable security measures, no method of transmission over the Internet is entirely secure. You have the option to opt-out of certain communications, but this may impact your ability to use our services. Our website utilizes cookies and similar technologies to enhance user experience, and you can adjust your browser settings to disable cookies. 

Our services are not intended for individuals under the age of 18. 

We may update this Privacy Policy to reflect changes in our practices or legal requirements, and any significant changes will be communicated to you. 

If you have questions or concerns about our Privacy Policy, please contact us at hello@vamama.com.
What are the services you offer?

We offer a wide variety of virtual assistant services, including administrative support, customer service, digital marketing, data entry, and more. Schedule a quick call today to find out which of our services would best meet your needs.

How experienced are your virtual assistants?

Our virtual assistants are highly skilled professionals with relevant experiences in their respective fields.

What industries do you specialize in serving?

We cater to various industries, including but not limited to e-commerce, healthcare, real estate, technology, finance and more. Send us an email to find out if we can service your industry.

How do you ensure the security and confidentiality of sensitive information?

We have safety measures in place, including data encryption, secure servers, and strict confidentiality agreements to ensure the safety of our clients.

What is the process of hiring a virtual assistant?

Our hiring process includes a comprehensive screening process, interview, skill assessment, and personality assessment to ensure we match the perfect virtual assistant for you.

What are the pricing plans and payment options?

We offer flexible pricing plans starting at $10 an hour tailored for your business. We accept payments via PayPal, Payoneer, and direct bank transfer.

Can I request a dedicated virtual assistant for my personal needs?

Yes, the virtual assistant matched with you will be dedicated to you alone unless otherwise agreed upon.

How do you handle communications on different time zones?

We ensure seamless communication thru different channels including but not limited to email, phone, and messaging applications such as Messenger, Viber, and WhatsApp, and we adjust our work hours to accommodate different time zones.

Do you offer a trial period or money-back guarantee?

Yes, we provide a trial period for you to experience VA Mama, and we offer a satisfaction guarantee to ensure your peace of mind.

How quickly can I get a response from your team?

We strive to respond promptly to all inquiries and provide timely assistance within a reasonable timeline.

Can I scale up or down my virtual assistants hours as needed?

Yes, we offer flexibility in adjusting your virtual assistants working hours based on your evolving needs.

How do you handle potential issues or conflicts when they arise?

We have a dedicated support team that promptly addresses any issues or conflicts to ensure smooth and satisfactory resolutions for any parties involved.